Unfortunately, we do not customize our products, it would void the warranty.
CAN I PURCHASE REPLACEMENT PARTS IF MY SOLARIUM/GAZEBO IS NOT FROM GAZEBO PENGUIN?
Unfortunately, we cannot guarantee that our parts would be compatible with other companies’ products.
3. WARRANTY
WHAT IS THE WARRANTY?
Please refer to your manual for your warranty information. Do you have additional questions about the warranty on your shelter or solarium? CONTACT US
WHAT IS NOT COVERED BY THE WARRANTY?
Damage occurring in transit, accident, tampering, modification, vandalism, negligence, misuse, abrasive contact, faulty installation, lack of care or if affixed to an attachment not supplied with the shelter. Improper installation according to the instructions provided.
Wear of fabric due to acts of nature, i.e. hurricane, tornado, wind, flood, snow, wind-blown debris, etc.
Labor and installation costs. The client is responsible for all zoning and permits if required.
Please refer to your manual for your warranty information. Do you have additional questions about the warranty on your shelter or solarium? CONTACT US
4. MAINTENANCE
HOW TO REMOVE THE SNOW OFF MY ROOF/COVER?
You can remove accumulated snow or ice from the roof structure using a broom, mop or soft-edged instrument. Use caution when removing snow from the cover. Always remove it from outside the structure. DO NOT use tools or hard-edged instruments, such as rakes or shovels, as this may cause holes in the cover.
HOW DO I CLEAN MY ROOF/COVER?
Clean with mild soap and water. Do not use bleach or abrasive products.
5. RETURNS & EXCHANGES
IS IT POSSIBLE TO RETURN THE PRODUCT WITHOUT ITS ORIGINAL PACKAGING?
Unfortunately, it is not possible to return our product without it’s original packaging.
WHAT IS YOUR RETURN POLICY?
The product can be returned 30 days after receipt. However, the product must be in resalable condition and in the original boxes. Return costs must be paid by the customer. To obtain return authorization CONTACT US
HOW CAN I CANCEL OR MODIFY MY ORDER?
By CONTACTING US within 24 hours of ordering.
6. SHIPMENTS AND DELIVERY
WHAT IS THE SHIPPING TIME FOR MY ORDER?
We ship orders within 24-72 business hours. Please allow 2-9 business days for delivery by UPS or FedEx to your curbside. Orders sent via Freight Carrier (LTL) average 6-15 business days, depending on location, once leaving the warehouse.
IS AN APPOINTMENT NECESSARY FOR THE DELIVERY OF MY ORDER?
Small items will be delivered to your address without an appointment. On the other hand, when it comes to a shelter, gazebo or solarium, an appointment will be necessary. The delivery company will contact you to make an appointment.
MY ORDER WAS DELIVERED WITH DAMAGED BOXES, WHAT SHOULD I DO?
Despite all the precautions taken by our teams, damage may occur. We ask you to take pictures of the boxes, indicate it on the delivery note and CONTACT US .We will look at the options with you.
WHAT ARE THE SHIPPING COSTS?
We offer free shipping for ALL ITEMS. When confirming your order, Free Shipping will be indicated to you.